Our Core Values

At Eye Foundation Hospital, we possess a set of core values that bring out the best in our team and all our stakeholders. We set out to meet our patient’s optimal needs through our impeccable service delivery to the point of patient satisfaction and delight.

Accountability

We are answerable for our actions and the actions of our teams.

• We acknowledge and embrace responsibility for actions, behaviors, and decisions both individually and collectively.
• We keep every promise and commitment to stakeholders.
• We take ownership of our work and promptly correct mistakes to the greatest extent possible.
• It is more than just an obligation, we make things better, pursue excellence, and do things in a way that furthers EFHG.

Resourcefulness

We think creatively, we generate ideas and we identify alternatives.

• Anyone can identify problems; our job is to Identify solutions.
• We are not reluctant to face change or progress, we are open-minded.
• We find diverse ways to accomplish our goals, it does not have to be expensive, difficult or done alone.
• We know that when we are faced with a problem, money is not always the answer

Ethics

We conduct ourselves and our business affairs in line with best practices and corporate governance.

• We will not take shortcuts to achieve our goals and fulfil our obligations to all stakeholders
• We will constantly conduct quality trait assurance to evaluate the quality of care and service rendered
• We will uphold the highest standards of intellectual honesty and integrity in the conduct of patient care, research, and services
• We will safeguard the confidentiality and privacy of our patients.
• We will avoid the exploitation of relationships for personal advantages

Flexibility

We appreciate the ever-evolving nature of our work and we are willing to do what is best for our team.

• We have the capacity to adjust to short-term changes quickly and calmly
• We understand the need to have the right mentality when approaching stakeholders and rendering our services
• We offer help to another team member when we noticed he or she is overloaded
• We are willing to adapt and be open to other points of view and believe that good ideas can come from anywhere

Respectful Engagement

We proactively discourage behavior that degrades, disparages, or intimidates as we engage all our stakeholders

• We treat people with courtesy, politeness, and kindness
• We apply the platinum rule: we treat others as they wish to be treated
• We believe that humility is an act of courtesy driving our relationships with all our stakeholders
• We listen to all stakeholders, we never speak over, butt in, or cut off another person

Empathy

We understand our stakeholder's perspective, postpone judgment and recognize their emotional reality

• We understand our patient’s needs and the pressure they may be under.
• We actively listen, challenge stereotypes, bias and watch out for verbal cues.
• We recognize the humanity in each stakeholder we come in contact with.